Healthcare Surveys

BDO's 2019 Primary Healthcare Pulse Survey Report

The primary healthcare industry in New Zealand is facing many challenges and is not immune to the disruption seen across many other industries.  Those that continue to operate the same way as they have in the past may find they will struggle to keep up with what we (and the Health System) expect of them.

BDO’s Healthcare and Pharmacy team have undertaken a survey to find out from those working on the front lines, what issues practitioners are grappling with and how they really feel about the current state of the healthcare system.

Key findings:

  • Governance and Reporting
    The majority of practitioners do not show the same aptitude or discipline towards running their businesses as they have towards practising:
    • Of those businesses surveyed that had more than 1 owner, only 50% had a comprehensive shareholder/partnership agreement
    • A massive 78% of respondents did not yet have or have not yet considered a succession plan
    • 49% of these businesses are not receiving regular accurate reports.
  • Staffing
    Only 22% of respondents said they have no problem finding the right skilled staff when needed
  • Investment – Technology and Assets
    For an industry that has seen incredible progress with technological advancement we had expected to see a high adoption of investment in computerised accounting and patient management systems.  However, we found the exact opposite. 
  • Remuneration
    45% felt they were not fairly remunerated. It is unlikely additional funding will come from government so businesses must adapt to overcome this.
  • Work stress
    Only 19% felt they had a good work/life balance. This is not surprising as there is increasing pressure on an already constrained health system.
  • State of the health system
    The majority indicated that significant changes were required as our health system is not structured well for our changing demographics

 

Download to the full report to see the full results and we share some of the insights from the BDO Healthcare team.  

Are you a client of BDO?:


 

2017 Pharmacy Survey Results

 

At BDO we are always interested in understanding what is important to you as a pharmacists, and we wanted to know how you felt about certain key aspects of financial management within your pharmacy.

We asked you the following questions, based on standards of best practice, and asked you to use a rating scale of strongly disagree, disagree, neutral, agree, and strongly agree. 

  1. At our pharmacy we continually improve our offerings to stay relevant to our customers
  2. At our pharmacy we regularly review and eliminate or manage unprofitable and less profitable products
  3. At our pharmacy all employees understand their roles, responsibilities, and KPIs
  4. At our pharmacy we continually seek to improve our operational systems and processes

We also asked whether you were concerned about disruption in the pharmacy sector (using the same scale). 

In compiling the results of the survey, each response provided was given a score from 1 – 5 based on the above scale (strongly disagree being a 1 and strongly agree being a 5) to give an overall score out of 5 for each question. 

The Demographics

We had a total of 54 people complete the survey, of which 63% were female and 37% male.  Of the group, 67% were pharmacy owners and 33% were non-pharmacy owners.

Of the age groupings, the survey respondents fell into the following groups:

Age Groupings

 

26 – 35 years

15%

36 – 45 years

24%

46 – 55 years

46%

56 – 65 years

13%

66 – 75 years

2%

 

Summary

The highest scoring question was question 2 – we regularly review and eliminate or manage unprofitable and less profitable products with an overall score of 4.07 out of a maximum of 5.

The lowest scoring question was question 3 – all employees understand their roles, responsibilities, and KPI’s with an overall score of 3.67 out of a maximum of 5.

On average, females tended to rate their responses slightly higher than males.

On average pharmacy owners tended to rate their responses slightly higher than non-pharmacy owners.

The 26 – 35 age grouping showed slightly higher overall ratings, except for their response to being concerned about disruption (which they scored lowest).

 

Detailed results by question

At our pharmacy we continually improve our offerings to stay relevant to our customers

All scores have a maximum of 5, and are averages for each category

Overall average score

4.03

Average female score

4.11

Average male score

3.9

Average score for pharmacy owner

4.11

Average score for non-pharmacy owner

3.88

 

Age Groupings

 

26 – 35 years

4.25

36 – 45 years

4.07

46 – 55 years

4.16

56 – 65 years

3.71

66 – 75 years

1.00

 

At our pharmacy we regularly review and eliminate or manage unprofitable and less profitable products

All scores have a maximum of 5, and are averages for each category

Overall average score

4.07

Average female score

4.21

Average male score

3.85

Average score for pharmacy owner

3.97

Average score for non-pharmacy owner

4.27

 

Age Groupings

 

26 – 35 years

4.63

36 – 45 years

4.07

46 – 55 years

4.16

56 – 65 years

3.57

66 – 75 years

1.00

 

At our pharmacy all employees understand their roles, responsibilities, and KPI’s

All scores have a maximum of 5, and are averages for each category

Overall average score

3.67

Average female score

3.74

Average male score

3.55

Average score for pharmacy owner

3.72

Average score for non-pharmacy owner

3.64

 

Age Groupings

 

26 – 35 years

3.75

36 – 45 years

3.53

46 – 55 years

3.72

56 – 65 years

3.42

66 – 75 years

5.00

 

At our pharmacy we continually seek to improve our operational systems and processes

All scores have a maximum of 5, and are averages for each category

Overall average score

4.00

Average female score

4.06

Average male score

3.90

Average score for pharmacy owner

4.03

Average score for non-pharmacy owner

3.94

 

Age Groupings

 

26 – 35 years

4.13

36 – 45 years

4.15

46 – 55 years

4.00

56 – 65 years

3.71

66 – 75 years

3.00

 

I am concerned about disruption in the pharmacy sector

All scores have a maximum of 5, and are averages for each category

Overall average score

3.98

Average female score

4.00

Average male score

3.95

Average score for pharmacy owner

4.19

Average score for non-pharmacy owner

3.56

 

Age Groupings

 

26 – 35 years

3.75

36 – 45 years

4.00

46 – 55 years

4.12

56 – 65 years

4.14

66 – 75 years

1.00