Expense when services are received as per the contract
The IFRIC observed that if an intangible asset is not recognised for the configuration or customisation costs, the customer recognises those costs in the financial statements as an expense when it receives the configuration or customisation services (IAS 38, paragraph 69). IAS 38, paragraph 69A further notes that services are received when they are performed by a supplier in accordance with a contract to deliver them to the entity, and not when the entity uses them to deliver another service.
The customer therefore needs to determine WHEN the supplier performs the configuration or customisation services in accordance with the contract to deliver those services.
Look to IFRS 15 for guidance on identifying the services received, and when the services are delivered to the customer
IAS 38 does not provide guidance on how to identify the services received by the customer, nor when those services have been performed by the supplier in accordance with the contract. IFRIC therefore noted that when applying the hierarchy in IAS 8 Accounting Policies, Changes in Accounting Estimates and Errors (paragraphs 10-11), we should refer to IFRS 15 Revenue from Contracts with Customers as an IFRS standard dealing with similar and related issues. IFRS 15 includes requirements for suppliers to identify:
- The promised configuration or customisation services in a contract with a customer, and
- When the supplier performs those services in accordance with the contract.
SOFTWARE SUPPLIER performs configuration and customisation services
If the customer enters into a contract with the supplier of the application software to deliver the configuration or customisation services (including where the supplier subcontracts services to a third party), the customer applies paragraphs 69–69A of IAS 38 and determines when the supplier performs those services in accordance with the contract. In this regard:
- If the services the customer receives are distinct - customer recognises the costs as an expense when the supplier configures or customises the application software.
- If the services the customer receives are not distinct (i.e. they are not separately identifiable from the customer’s right to receive access to the supplier’s application software) - customer recognises the costs as an expense when the supplier provides access to the application software over the contract term.

THIRD PARTY SUPPLIER performs configuration and customisation services
If the contract to deliver the configuration or customisation services is with a party other than the software supplier (i.e., a third party supplier), the customer applies paragraphs 69–69A of IAS 38 and determines when the third party supplier performs those services in accordance with the contract.
The customer then expenses the configuration or customisation costs when the third party supplier configures or customises the application software.
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If the customer pays for configuration or customisation service in advance of receiving those services, it recognises the prepayment as an asset.